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Terms and Conditions and SLA

Good business is built on agreements that work for both sides. These terms and conditions (T&C) clearly define the rules of cooperation, billing, and service operation between you (the Client) and me, Marek Kubík (the Provider). Web projects are provided as <strong>SaaS</strong> by default. The extended <strong>SaaS VIP</strong> mode is available under the VIP SERVICE plan.

1. General Provisions

  • Provider: Marek Kubík, Business ID: [soon], Registered office: [soon], email: info@zunix.eu.
  • Scope: These terms apply to all services provided by the Provider.
  • Acceptance of T&C: By confirming a price quote via email communication, the Client expresses full and unconditional agreement with these T&C.

2. Service Focus and Exclusions (E-shops and Paywalls)

  • Focus of Services: I specialize in building and operating professional web presentations, digital storefronts (online catalogs), booking systems, and internal inventory applications as a service (SaaS).
  • SaaS VIP mode: Extended operation, monitoring, recurring technical management, and SLA are provided under the VIP SERVICE plan or individually agreed management.
  • Exclusions: As a rule, I do not develop or operate complex e-commerce solutions (online stores with direct payments), paywalls, or automated payment gateways (such as Stripe, GoPay, Comgate).
  • Individual Solutions: If a project requires direct online payments, advanced e-commerce logic, or integration with numerous third-party APIs, it belongs to a different category of development with strictly individual pricing and conditions outside the standard price list.

3. Pricing and Payment Terms (Fixed Prices and Operation)

  • Fixed Prices: I work with fixed prices — I do not charge hourly development rates. The price is always agreed upon in advance based on the approved scope.
  • 50% Deposit: For all projects, I require a non-refundable deposit of 50% of the total agreed price before starting development. Development and time allocation begin only after this payment is credited to my account.
  • Final Payment: The remaining balance is invoiced upon completion and handover of the project.
  • SaaS model: For core plans (STARTUP, PRO WEB, BUSINESS WEB, WEBSITE EDITS), recurring fees for service operation and technical management are invoiced in advance (monthly or quarterly).
  • SaaS VIP model: For the VIP SERVICE plan, extended operation, monitoring, and support priority are billed according to the agreed scope.
  • Due Date: The standard due date for all invoices is 14 days.

4. Procedure for Non-payment (Service Suspension and Termination)

If the Client fails to meet payment obligations, I apply the following process:
  • SaaS mode (14 days after due date): If a recurring operation invoice remains unpaid for 14 days after the due date, the service will be temporarily suspended. Once paid, operation will be restored.
  • SaaS / SaaS VIP mode (28 days after due date): If the debt remains unpaid 28 days after the original due date, I reserve the right to terminate the service and release allocated resources.
  • Offline Backup and Recovery: Even after service termination, I retain an offline backup of the project for a reasonable period. The Client can request recovery — recovery is subject to a one-time redeployment fee and settlement of outstanding payments.
  • Liability: I accept no responsibility for lost profits during periods when service is suspended due to non-payment.

5. Service Model (SaaS / SaaS VIP), Copyrights, and Licensing

  • SaaS as default: Websites and applications are provided as a service (SaaS) on the Provider's infrastructure by default.
  • Client License: By paying the agreed price and recurring operation fees, the Client obtains a non-exclusive, time-unlimited license to use the service for business purposes.
  • SaaS VIP mode: If the VIP SERVICE plan is explicitly agreed, the project runs in extended SaaS VIP mode with priority management and support.
  • Infrastructure and backend: In SaaS and SaaS VIP mode, technical infrastructure, server environments, databases, and related backend parts remain part of the provided service and the Provider's property, unless agreed otherwise.
  • Access to the service: The Client accesses the project through the public interface and, where applicable, an admin panel. Direct access to the technical service layer is not a standard part of the provided solution.

6. Scope of Work, Extra Work, and Plan Upgrades

  • Scope of Work: The approved price quote includes a precisely defined feature scope and a specified number of design revisions.
  • Extra Work: Any additional requests beyond this agreed scope (new features, new sections during development) are considered extra work. Such work will always be priced separately as a new module with a fixed price and carried out only after your explicit approval.
  • Plan Upgrades: If the Client later requests an extension of an already completed website that technologically exceeds the current plan, an upgrade to a higher plan is required.
  • Upgrade Price: Due to the technical complexity of rebuilding an existing architecture, the price of this upgrade is set as double the price list difference between the two plans (a structural rebuild fee).

7. SaaS VIP Operation and Availability (SLA)

  • SLA scope: SLA commitments apply to projects operated in SaaS VIP mode (VIP SERVICE) on the Provider's infrastructure.
  • Service operation: SaaS VIP projects are operated on managed infrastructure that is continuously monitored and regularly backed up.
  • Backups: The system performs automated regular backups of SaaS VIP service data.
  • Availability: I commit to using my best technical efforts to ensure continuous availability of provided SaaS VIP services.
  • Force Majeure: I am not responsible for outages caused by third parties that are outside my control (such as backbone network outages, domain registrar failures, or data center power issues).

8. Communication, Support, and Urgent Interventions

  • Standard Support: Development and support take place on working days from 10:00 to 16:00. Requests sent during weekends and holidays are normally handled on the following working day.
  • Urgent Interventions: If a Client (without a VIP plan) requests an urgent intervention outside working hours, such intervention is handled based on a one-time emergency fee or a pre-approved fixed price with a 100% urgency surcharge.
  • Condition for Processing: Without explicit pre-approval of this fee, the urgent request will not be processed.

9. Limitation of Liability

  • Liability Limit: To the maximum extent permitted by law, the total liability of the Provider for any potential damages is limited to the amount the Client has actually paid for the given service.
  • Exclusion of Lost Profits: The Provider explicitly disclaims liability for lost profits or consequential damages arising from the use or unavailability of the website or application.

Effective from: 10. 06. 2026