Terms and Conditions and SLA

1. General provisions

• Provider: Marek Kubík, Business ID: [soon], Registered office: [soon], email: info@zunix.eu.
• Scope: These terms apply to all services provided by the Provider.
• Acceptance of T&C: By confirming the price quote in email communication, the Client expresses full and unconditional agreement with these T&C.

2. Service focus and exclusions (e-shops and paywalls)

• Focus of services: I specialize in building professional presentations, digital storefronts (online catalogs), booking systems, and internal inventory applications for warehouse management.
• Exclusions: As a rule, I do not develop or operate complex e-commerce solutions (online stores with direct payments), paywalls, or automated payment gateways (such as Stripe, GoPay, Comgate).
• Individual solutions: If a project requires direct online payments, advanced e-commerce logic, or integration with dozens of third-party APIs, it belongs to a different category of development with strictly individual pricing and conditions outside the standard price list.

3. Pricing and payment terms (fixed prices and operation)

• Fixed prices: I work with fixed prices - I do not charge hourly development rates. The price is always agreed in advance based on the approved scope.
• 50% deposit: For all projects, I require a non-refundable deposit of 50% of the total agreed price before starting development. Development and time allocation begin only after this payment is credited to my account.
• Final payment: The remaining balance is invoiced upon completion and handover of the project.
• Hosting and management: Hosting and technical management fees are invoiced regularly (monthly or quarterly) in advance, and tracking due dates is the Client’s responsibility.
• Due date: The standard due date for all invoices is 14 days.

4. Zero tolerance for non-payers (website deactivation and deletion)

Operating the server and providing technical maintenance costs time and money. If the Client fails to meet payment obligations (especially regular hosting fees), I apply the following process:

• Website deactivation (14 days after due date): If the Client does not pay the invoice even 14 days after the due date, I reserve the right to immediately deactivate the website (make it inaccessible to the public) without further delay. Service will be restored only after the full outstanding amount has been paid.
• Permanent deletion (28 days after due date): If the debt is not paid within another 14 days after deactivation (a total of 28 days from the original due date), I reserve the right to permanently delete all Client data (including the entire website, databases, emails, and all backups) from my servers, without any compensation or possibility of recovery.
• Liability: I accept no responsibility for data loss or lost profits resulting from deletion due to non-payment.

5. Retention of ownership, copyrights, and license

• Primary ownership: I am the primary and exclusive owner of all technical infrastructure, server environment, and source code structure (backend and frontend) on which the website runs.
• Client license: By paying the full development price, the Client does not purchase the website as a transferable physical asset. The Client obtains a non-exclusive, time-unlimited license to use the website and its design for their business purposes, strictly under the condition of proper and ongoing payment of regular hosting and operation fees.
• Non-transferability: Websites are highly optimized for my own server and infrastructure (SLA, performance, security) and are not intended to be migrated to third-party shared hosting.
• Access to code: The Client (or third parties) is never granted direct access (FTP/SSH) to raw source code or server level. The Client only receives access to the admin interface, where applicable, to manage their content and inventory.

6. Scope of work, extra work, and plan upgrades

• Scope of work: The approved price quote includes a precisely defined feature scope and a specified number of design revisions.
• Extra work: Any additional requests beyond this agreed scope (new features, new sections during development) are considered extra work. Such work will always be priced separately as a new module with a fixed price and carried out only after your explicit approval.
• Plan upgrade: If the Client later requests an extension of an already completed website that technologically exceeds the current plan (for example, adding structured subpages to a single-page STARTER or STARTER+ plan), an upgrade to a higher plan is required.
• Upgrade price: Due to the technical complexity of rebuilding an existing architecture, the price of this upgrade is set as double the price list difference between the two plans (a so-called structural rebuild fee).

7. Operation, hosting, and server infrastructure (SLA)

• Server: Websites and applications run on my own server, which is continuously monitored and regularly backed up.
• Backups: The system performs automated regular backups of client databases and files.
• Availability: I commit to using my best technical efforts to ensure continuous service availability.
• Force majeure: I am not responsible for outages caused by third parties that are outside my control (such as backbone network outages, domain registrar failures, or data center power issues).

8. Communication, support, and urgent interventions

• Standard support: Development and support take place on working days from 10:00 to 16:00, and requests sent during weekends and holidays are normally handled on the following working day.
• Urgent interventions: If a Client (without a VIP plan) requests an urgent intervention outside working hours (weekends, evenings, holidays), such intervention is handled based on a one-time emergency fee or a pre-approved fixed price with a 100% urgency surcharge.
• Condition for processing: Without explicit pre-approval of this fee, the urgent request will not be processed.

9. Limitation of liability

• Liability limit: To the maximum extent permitted by law, the total liability of the Provider for any potential damages is limited to the amount the Client has actually paid for the given service.
• Exclusion of lost profits: The Provider explicitly disclaims liability for lost profits or consequential damages arising from the use or unavailability of the website or application.